Orders & Production
How Are Orders Processed?
All NEW JANO products are made to order. Once you place your order, we immediately start production.
How Long Does Production Take?
The average processing time is 2 to 7 business days before your order is shipped.
Why Are Products Made To Order?
This helps us reduce waste and ensures that each item is produced especially for you.
Delivery and assembly
How Long Does Delivery Take?
Delivery times depend on your location. After production (2–7 business days), shipping usually takes 2–10 business days.
Do You Also Ship Internationally?
Yes, NEW JANO ships worldwide. Delivery times may vary by country.
How long does delivery take in total?
Total delivery time consists of production + shipping and is between 5 and 17 business days, depending on the location.
Payments & Finances
What payment methods do you accept?
We accept various payment methods such as credit cards, debit cards, and other secure online payment options available at checkout.
Is my payment secure?
Yes, all payments are processed through secure and encrypted payment systems to protect your data.
Refunds and returns
What is your return policy?
We only accept returns for eligible items that are unworn, unused, and in original condition.
How do I request a return?
To request a return, please contact our support team with your order details.
Contact
How can we help you?
We are ready to help you with anything you need. Our team will assist you quickly and personally.